Privacy Policy
WHO WE ARE
C & F & J SULTANA, ABN 43 813 085 896, trading as INDEPENDENT OUTBOARDS, operates independentoutboards.com.
This policy explains how we handle personal information when you browse our website, make an enquiry, purchase products or receive marketing communications.
INFORMATION WE COLLECT
We collect information you provide when ordering, contacting us, requesting assistance or subscribing to marketing. This may include:
• Name, email address and phone number.
• Billing and delivery addresses.
• Order details, payment status and transaction references.
• Messages and customer-service correspondence.
• Engine model, serial number and information supporting return or warranty enquiries.
• Marketing preferences.
Our website and enabled analytics or advertising services may also collect information such as IP address, browser and device details, cookie identifiers, pages visited and interactions with the website.
Please do not send banking passwords, authentication codes or unnecessary financial information through our enquiry forms or email.
HOW WE USE INFORMATION
We use personal information to:
• Process orders, verify payments and arrange delivery.
• Respond to enquiries and provide customer support.
• Handle returns, refunds and product claims.
• Maintain business records and meet legal obligations.
• Protect against fraud and website misuse.
• Understand website use and improve the shopping experience.
• Measure advertising performance and send marketing where permitted.
If you do not provide information necessary to fulfil an order, we may be unable to complete the purchase or delivery.
COOKIES, ANALYTICS AND ADVERTISING
Our website uses Wix and may use cookies or similar technologies for essential functions, analytics and advertising.
We use Google Analytics and Google Ads to understand website activity and measure advertising performance. The information collected depends on the features enabled and applicable privacy choices.
You can manage cookies through your browser and any cookie-preference controls provided on our website. Restricting some cookies may affect website functionality.
https://policies.google.com/privacy
https://policies.google.com/technologies/partner-sites
EMAIL MARKETING
Where you subscribe or otherwise provide consent as required, we may send product news and promotional emails. You can unsubscribe using the link in a marketing email or by contacting us.
Unsubscribing from marketing does not prevent essential communications about an order, delivery, refund or support request.
WHO WE SHARE INFORMATION WITH
We disclose information where reasonably necessary to providers supporting our operations, including website and technology providers, delivery carriers, banking or payment providers, professional advisers, and suppliers or service providers assisting with product claims.
Analytics, advertising and email-marketing providers may also receive information through the services we enable. We may disclose information where required or permitted by law.
OVERSEAS PROCESSING
Some technology providers may store or process personal information outside Australia. The relevant locations depend on the providers and services we use.
STORAGE AND SECURITY
We take reasonable steps to protect personal information against misuse, loss and unauthorised access, alteration or disclosure. No online transmission or storage system is completely secure.
We retain information for as long as reasonably needed for the purposes described in this policy, including legal recordkeeping and resolving disputes. When information is no longer required, we take appropriate steps to delete or de-identify it, subject to applicable obligations.
ACCESS, CORRECTION AND PRIVACY REQUESTS
Contact us to request access to or correction of personal information we hold about you, or to ask about your privacy choices.
We may need to verify your identity before responding. Any refusal or limitation will be explained where required by law.
PRIVACY COMPLAINTS
If you have a privacy concern, contact us using the details below and describe the issue. We will investigate and respond within a reasonable time, ordinarily within 30 days.
If the concern remains unresolved, you may contact the Office of the Australian Information Commissioner where it has jurisdiction:
https://www.oaic.gov.au/
CHANGES TO THIS POLICY
We may update this policy to reflect changes to our practices or legal obligations. We will display the updated policy and its effective date on this page and provide additional notice or obtain consent where required.
CONTACT US
Privacy enquiries — Independent Outboards
Legal entity: C & F & J SULTANA
ABN: 43 813 085 896
61 Bungarribee Rd, Blacktown NSW 2148, Australia
Email: info@independentoutboards.com
Phone: +61 8 7094 5255​​