Return & Refund Policy

Independent Outboards sells new outboard engines across multiple brands. This policy explains our voluntary change-of-mind returns and your rights if a product has a problem.

30-DAY CHANGE-OF-MIND RETURNS
You may request a change-of-mind return within 30 days of receiving your order. For change-of-mind returns, the engine must be unused, uninstalled and unfuelled, with its original packaging, accessories and documentation included. These conditions apply only to change-of-mind returns and do not restrict your rights under Australian Consumer Law.

HOW TO REQUEST A RETURN
Contact us with your order number, proof of purchase and reason for returning the product. Please contact us before sending the engine so we can coordinate suitable return instructions and safe transport. Do not ship an engine containing fuel without appropriate carrier instructions.

Return address
Independent Outboards
61 Bungarribee Rd
Blacktown NSW 2148
Australia

CHANGE-OF-MIND RETURN COSTS
Customers are responsible for arranging and paying return freight for change-of-mind returns. We do not charge a restocking fee. Standard outbound shipping is free across Australia, so no outbound standard shipping charge is deducted from an approved change-of-mind refund. An approved change-of-mind return must be dispatched within 7 days of approval.

FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED PRODUCTS
If your engine arrives damaged, is incorrect, or develops a fault, contact us with your order details and a description of the issue. Photographs or video may help us assess the problem. Your rights under Australian Consumer Law are separate from our voluntary 30-day change-of-mind policy. The 30-day period, unused-condition requirements and original-packaging requirements do not limit statutory claims. Where a product fails to meet a consumer guarantee, we will provide the remedy required by law. For a major failure, you may be entitled to choose a refund or replacement. For a minor failure, we may first provide an appropriate remedy within a reasonable time. Other remedies, including compensation, may also apply.

RETURN FREIGHT FOR PRODUCTS WITH A PROBLEM
For faulty engines that are large, heavy or difficult to return, we will arrange collection or meet reasonable return transport costs as required by Australian Consumer Law. Where a product is confirmed to have a problem covered by consumer guarantees, we will reimburse reasonable return transport costs you have already paid where required by law. Please keep your receipts.

REFUND PROCESSING
After receiving and assessing the returned product, we will notify you of the outcome. Approved refunds will be processed within 7 calender days. Business days are Monday to Friday, excluding public holidays. Your bank or payment provider may require additional time for the funds to appear. Refunds will normally be returned using the original payment method. Where an offline payment requires another arrangement, we will agree on a suitable refund method with you and verify the necessary details securely. We will not require you to accept store credit where you are legally entitled to a refund.

AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.