Shopping Terms and Conditions

1. ABOUT US
This website, independentoutboards.com, is operated by C & F & J SULTANA, ABN 43 813 085 896, trading as INDEPENDENT OUTBOARDS.

Business and dispatch address:
61 Bungarribee Rd, Blacktown NSW 2148, Australia.

These terms explain the conditions for using our website and purchasing our products. Nothing in these terms excludes rights that cannot lawfully be excluded.

1. OUR PRODUCTS
We sell new outboard engines from Yamaha, Honda, Tohatsu, Suzuki and other brands identified in our actual catalogue.

Independent Outboards is an independent reseller, not an authorised Yamaha dealer. References to brands do not imply manufacturer endorsement or an authorised relationship.

Product pages identify the exact model, configuration, included equipment, price and availability. Please review shaft length, starting system, controls and vessel compatibility before ordering. Contact us if you need clarification.

Installation, commissioning, propellers, controls, rigging and other accessories are included only where expressly stated. Any necessary additional charges must be disclosed before purchase.

1. PRICES
All prices are in Australian dollars (AUD) and include applicable GST and unavoidable charges.

Standard shipping is free across Australia. Optional extras, where offered, are identified and priced before an order is submitted.

We will not substitute a different engine or increase an agreed order price without your agreement.

1. ORDERS AND OFFLINE PAYMENT
We currently accept offline payment using the method and instructions shown at checkout.

Orders awaiting payment remain unpaid until payment is received and verified. An unpaid order confirmation is not a payment receipt.

Please check your product selection, contact details and delivery address before submitting your order. Contact us promptly if a correction is needed.

Payment instructions, any payment deadline, stock reservation arrangements and the point at which an order is accepted must be disclosed before purchase.

Do not send banking passwords or authentication codes by email. If payment instructions appear to change unexpectedly, contact our published phone number to verify them.

1. AVAILABILITY AND ERRORS
We aim to display accurate product information, prices and availability.

If a material error or supply issue affects your order, we will contact you promptly to explain the situation and discuss available options. If we cannot fulfil an order, we will refund payments received for the unfulfilled order.

This provision does not remove obligations arising from an accepted order or applicable consumer law.

1. SHIPPING AND DELIVERY
Orders ship from our Blacktown, NSW dispatch address.

Read our Shipping & Delivery Policy before purchasing. Provide a complete delivery address and disclose any relevant access requirements. Delivery estimates are not guaranteed arrival dates. If a material delay occurs, we will contact you and address our obligations under applicable law.

1. RETURNS AND REFUNDS
We offer a voluntary 30-day change-of-mind return period, subject to the conditions in our Returns & Refunds Policy.

Customers pay return freight for change-of-mind returns. This does not apply where we are legally responsible for return costs.

After receiving and assessing a returned product, we will notify you of the outcome. Approved refunds are processed within 7 business days. Banks or payment providers may require additional time.

The voluntary return period and change-of-mind conditions do not limit rights relating to faulty, damaged, incorrect or misdescribed products.

1. WARRANTY AND CONSUMER GUARANTEES
Where Australian Consumer Law applies, products carry consumer guarantees that cannot be excluded.

Any additional manufacturer or supplier warranty must be verified for the specific product and supply channel and disclosed before purchase. We do not promise a blanket manufacturer warranty across all products.

Our Warranty & Consumer Guarantees page explains how to request assistance. We remain responsible for our obligations as the seller.

1. ORDER CHANGES AND CANCELLATIONS
Contact us promptly if you wish to change or cancel an order. We will explain its fulfilment status and the options available.

If an order has already been dispatched, a change-of-mind request may need to follow our Returns & Refunds Policy. Statutory cancellation and refund rights remain unaffected.

1. SAFE INSTALLATION AND USE
Follow the manufacturer’s instructions and applicable boating safety requirements. Installation and commissioning must be appropriate to the engine and vessel.

Nothing in this section automatically removes consumer rights or excuses a product defect.

1. PRIVACY
Our Privacy Policy explains how we collect, use, store and disclose personal information.

Marketing preferences are separate from agreement to these sales terms. Essential order communications may still be sent when you opt out of marketing.

1. WEBSITE CONTENT AND BRAND NAMES
Website content is owned by or licensed to its respective rights holders. Manufacturer names, trademarks and product images remain the property of their respective owners.

Their appearance does not establish an authorised-dealer relationship. Do not claim Independent Outboards is a registered trademark unless registration has been verified.

1. QUESTIONS AND DISPUTES
We will consider your concern and work towards an appropriate resolution. Nothing in these terms prevents you from seeking assistance from a consumer protection agency, tribunal or court.

1. CHANGES TO THESE TERMS
We may update these terms for future purchases. Changes do not retrospectively remove rights associated with an existing purchase.