Understanding Your Warranty and Consumer Guarantees

Independent Outboards is an independent reseller of new outboard engines from Yamaha, Honda, Tohatsu and Suzuki. We are not an authorised Yamaha dealer.

AUSTRALIAN CONSUMER GUARANTEES Where Australian Consumer Law applies, our products come with consumer guarantees that cannot be excluded. These include guarantees that goods are of acceptable quality, match their description and are fit for a purpose disclosed to and accepted by the seller. These rights are separate from any additional manufacturer or supplier warranty. They are not limited by our 30-day change-of-mind return period or automatically ended by the expiry of a voluntary warranty.

IF YOUR ENGINE HAS A PROBLEM Contact Independent Outboards if your engine develops a fault or does not meet a consumer guarantee. The remedy depends on the nature and seriousness of the problem. For a major failure, you may be entitled to choose a refund or replacement and seek compensation for reasonably foreseeable loss or damage. For a minor failure, we may first provide an appropriate remedy within a reasonable time. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

ADDITIONAL WARRANTY COVERAGE Any additional manufacturer or supplier warranty depends on the exact engine, its supply channel and the warrantor’s terms. Do not assume that warranty terms advertised by an authorised dealer apply to an engine purchased through an independent reseller. Any additional warranty offered with a particular engine must be identified on its product page before purchase, including the provider, duration, coverage and claim conditions.

REQUESTING ASSISTANCE Email info@independentoutboards.com or call +61 8 7094 5255. Please provide:
• Your order number or other proof of purchase.
• Engine model and serial number, where available.
• A description of the issue.
• Relevant photographs or video, if available.

Do not continue operating an engine if doing so could be unsafe or cause further damage.

ASSESSMENT AND RETURN TRANSPORT Contact us before arranging transport so we can coordinate suitable assessment and return instructions. For faulty engines that are large, heavy or difficult to return, we will arrange collection or meet reasonable return transport costs as required by law. Original packaging is not required to exercise statutory consumer rights. We will address our responsibilities as the seller and will not require you to deal exclusively with the manufacturer.

CONTACT DETAILS
INDEPENDENT OUTBOARDS
C & F & J SULTANA
ABN: 43 813 085 896
61 Bungarribee Rd, Blacktown NSW 2148, Australia
Email: info@independentoutboards.com